Terms & Conditions

This website is operated by LULU. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Your use of this website is governed by these terms and conditions. Please review these terms and conditions. 

Throughout the site, the terms “we”, “us” and “our” refer to LULU whose registered office is Patersstraat 23/4, 2300 Turnhout, Belgium. Our company registration number is BE 0539.976.630. The term "you" refers to the user or viewer of our website.

  1. COPYRIGHT All images, videos, text, logo and other graphics are the sole property of LuLu and may not be used, copied or downloaded without written permission from us. Our trademarks may not be used without written permission either. 
  2. PRODUCT Due to the full handwork process of our products, colours and sizes may vary. Therefor we can not guarantee that colours and sizes on the website are fully equivalent to the item's actual colour and size.  Although we try to keep our stock up to date, some items might get out of stock. If the item you ordered happens to be out of stock  we will notify you by email as soon as possible. In that case you have the choice to cancel or confirm your order. 
  3. SHIPPING & DELIVERY Currently we ship to addresses in Belgium, the Netherlands, Luxembourg, France an the UK. All our orders are delivered by Bpost. Costs and delivery times depend on the country you live in. In stock orders are shipped within 24-72 hours. Delivery time does not include Saturdays, Sundays, or Holidays. LuLu is not responsible for postal delays, due to a strike or a suspension.
  4. PAYMENT AND PRICES All prices on the website are inclusive VAT but do not include transport fees. We are doing our very best to keep our prices accurate but errors can always happen. In that case, LuLu will inform you as soon as possible and give you the choice to confirm or cancel the order. We currently accept Visa, Mastercard and PayPal payment. 
  5. RETURNS & EXCHANGES We want you to be 100% satisfied with your Lulu purchase. Items in new condition (unworn/unwashed) can be returned or exchanged within 14 days of delivery. Please note that original shipping charges are non-refundable. If we made a mistake or the item arrived defective, please contact us within 7 days and we’ll make things right. Returns must be accompanied by original receipt or confirmation email from your order. It must be well packed (additional packaging may be necessary) and insured for the full amount. Returns must be pre-authorised by email ( LuLu is not responsible for any delays or problems regarding the shipment. It is therefore recommended that you use a secure and registered shipping company which requires LuLu to sign upon delivery.Goods that were bought on sale cannot be returned. Return address: LuLu (tav Griet Hendrickx) - Patersstraat 23/4 - 2300 Turnhout - Belgium 

Your use of the website constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these terms and conditions, please do not use the website. We reserve the right to change these terms of use without notification. Users are responsible for keeping themselves updated with such changes.


Privacy Policy

We at LuLu take privacy serious and strive to keep your personal information confidential. The information we collect is used to give you a better customer service, to provide you with convenient access to our products and services. In addition, at your option, your personal information can be used to keep you up to date on the latest product announcements, special offers, and other information we think you'd like to hear about. You can unsubscribe from our newsletter at any time. 
We will never sell, loan, rent or distribute any personal information to third parties under any circumstance, including those who subscribe to our newsletter. We are committed to protect the privacy of our customers and visitors.